Refund policy

Return and Refund Policy

Last updated: December 2nd, 2025

Atelier La Lacune S.A. takes pride in the quality of our artisanal perfumes. Due to the nature of our products and for hygiene reasons, we maintain a strict policy regarding returns and refunds.

1. All Sales Are Final

Please note that all purchases made on our website are final. We do not offer returns, exchanges, or refunds for:

  • Change of mind.
  • Dislike of the scent (scent is subjective; we recommend purchasing a sample set before a full bottle).
  • Ordering the wrong product by mistake.

Once an order has been placed and processed, it cannot be modified or cancelled.

2. Damages and Defective Items

While we do not accept returns for satisfaction, we stand behind the quality of our goods. In accordance with the Consumer Protection Act, we will replace or refund items that are defective or damaged upon arrival.

Defects covered include:

  • Broken glass bottles upon arrival.
  • Malfunctioning sprayers/atomizers.
  • Leaking bottles.

What to do: Please inspect your order immediately upon reception. If your item is defective, damaged, or if you receive the wrong item, you must contact us within 48 hours of delivery at info@lalacune.com with:

  • Your Order Number.
  • A photo of the damaged/defective item.
  • A photo of the shipping packaging (if damaged).

We will evaluate the issue and, if the defect is confirmed, we will send a replacement free of charge. If a replacement is not available, we will issue a full refund to your original payment method.

3. Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on opened or used personal care products, including perfumes and fragrance oils. This applies even if the product was only sprayed once.

4. Lost or Stolen Packages

Atelier La Lacune S.A. is not responsible for packages that are stolen after the carrier marks them as "Delivered." We recommend providing a secure shipping address. If your package is lost in transit by the carrier (and not marked delivered), please contact us so we can file a claim with the shipping provider on your behalf.